Invite Family and Others to Care Team Chat Timeline

It’s time to get everyone on your Care Team together in one place to talk about the most important issues: the health of you and your loved ones. That’s why we added a NEW “Care Team Chat” timeline to Care3.

Here’s how to invite family and other care team members to your Care Team Chat. It’s safe and secure.

Want step-by-step instructions in a video? Check out our Start page at and watch Video #6. Check out all the other videos, too! Their short and sweet (most less than 2 minutes).

How to Extend a Custom Health Journal

Care3 offers members curated Health Journals with professionally-reviewed content to address a selected issue. Custom Health Feeds are an easy way to collect data, see trends to address a particular issue of interest. You may want to extend a Custom Health Feed longer than its original length.

Extending a custom health feed is easy. However, you must complete these steps from a computer and not a mobile device. Follow these steps:

1. From your computer, log into the website at www.care3.co. Click the “Log In” button in the upper right corner. Log in using your username and password.

Health Journals icon in left navigation

2. When you get to the Home screen, tap the Health Journals icon on the left side navigation bar.

3. On the Health Journals page, you will see your customized feed in the list. To discontinue, click the pencil icon next to the end date.

4. Change the “End Date” to your desired “End Date”. It must be within one year. Then click the “save” button.

That’s it! Your customized feed will continue sending your periodic items.

How to Discontinue a Custom Health Journal

Care3 offers members curated Health Journals with professionally-reviewed content to address a selected issue. Custom Health Feeds are an easy way to collect data, see trends to address a particular issue of interest. Members may want to discontinue a Custom Health Feed before it runs its course.

Discontinuing a custom health feed is easy. However, you must complete these steps from a computer and not a mobile device. Follow these steps:

1. From your computer, log into the website at www.care3.co. Click the “Log In” button in the upper right corner. Log in using your username and password.

Health Journals icon in left navigation

2. When you get to the Home screen, tap the Health Journals icon on the left side navigation bar.

3. On the Health Journals page, you will see your customized feed in the list. To discontinue, click the pencil icon next to the end date.

4. Click the “end now” button. Then click the “save” button.

Your customized feed will stop sending your periodic items. Your Custom Health Feed will remain accessible from your Home screen and all data you’ve entered up until you discontinued is saved and preserved.

Create a New Health Journal Timeline

You can create a new Health Timeline for another person to keep all information organized. You can create your new Timeline via the Care3 website or Care3 mobile app. Instructions for both methods follow.

To create a new Health Journal Timeline in the mobile app, simply follow these steps:

New Health Timeline via Care3 Mobile App

1. From the Home screen, press the “Chat” icon. We use a chat icon because all Timelines also have full secure messaging capabilities.

2. By tapping the “+” button to Invite to Timeline (it may say “Invite to Health Chat”), choose “Email or Phone Number” from the menu. Then add YOUR EMAIL (use the email address you used to sign up).

Note: Tap “+” again to invite anyone else to the new Health Timeline. You can add others later, too.

3. Enter your Health Chat/Timeline Title. It should be something like “Janet’s Health Timeline” to identify who the Timeline is for.

Note: Adding an Image is optional. It’s a nice touch, however, if you are creating a Timeline for your daughter to have a picture of your daughter.

Note: Select “Care3” for Organization if required.

4. Tap “done” in the upper right corner. Your new Health Timeline will be created and appear on your Home screen.

Any people you added will be invited to the Care3 app automatically if they aren’t members. If they are, the new Timeline will be added to their Home screen immediately.

That’s it! Send a message to say hello to anyone you’ve invited to the new Health Timeline.

Create a New Health Journal Timeline via Care3 Website: First log in at www.care3.co

The process to add a new health journal from the Care3 website is similar to the app.

Click the “Login” button in the upper right corner. On the next screen, use your username and password to log in.

New Health Journal via Care3 Website

1. Tap the “chat/journal/timeline” icon in the upper right corner of the left panel on the Home screen. A popup menu appears in the left panel.

2. By tapping the “+” button to Add to Chat/Journal, add yourself (enter your email address). Repeat the process to add anyone else you want to have access. You can add others via email address, phone number, or choose from your Contacts.

2a. Enter your Health Chat (Timeline) Title. It should be something like “Janet’s Health Timeline” to identify who the Timeline is for when you’re adding health files and information.

Note: Adding a Group Image is optional. It’s a nice touch, however, if you are creating a Journal for your daughter to have a picture of your daughter.

Note: Select “Care3” for Organization if required.

2b. Tap the “check mark” icon in the upper right corner. Your new Health Journal will be created and any people you added will be invited automatically.

You’re all set! You can begin adding files for your loved one. If you invited someone else, you can also chat with them. Just send a message at the bottom of the screen in the “message” box.

You’re ready!

Get Started! Your Health Timeline

Do you have a binder with your past health history that you carry with you to appointments? Now you can transfer that paper binder to your Care3 Health Timeline/Journal that goes with you everywhere. You can add files including pdfs and media, track symptoms and events with charts, add appointments with notes, and share the entire set or any individual element with others whenever you want.

This guide shows you how to:

1. Find Your Health Journal (on the Care3 mobile app and Care3 website)

2. Add Files and Media to Your Health Journal (app and website)

3. Invite Others to Your Health Timeline/Journal

Let’s go!

Bookmark this post so you can refer back to it whenever you have to interact with your Care3 Health Journal.

1. Find Your Health Timeline/Journal

Care3 Mobile App (iOS or Android):

On the Home screen, find the item titled, “(Your First Name’)s Health (Journal).” Tap into it and you will see a blank space. This journal includes ONLY YOU. When you’re ready, you can invite others.

Care3 Website (www.care3.co):

Go to www.care3.co and log in using your mobile app credentials (email and password).

You will see your timeline in the left panel of the Home screen right after you view the helpful starter video.

Note: Do you want to create a Health Journal for a Loved One? Use this guide.

2. Add Files to Your Health Timeline/Journal

Care3 Mobile App (iOS or Android):

To get started, tap into your Health Timeline/Journal (or one you’ve created for your Loved One).

1 .  Tap the “+” button in the lower left corner to show the media menu.

2.  Tap the camera icon to add a photo or take a new photo. Tap “Choose Existing” to select an image from your Camera Roll or “Capture Image” to take a new picture.   

Note: You can use the same steps to add video or audio files to your Health Journal. Simply follow the prompts after selecting your chosen media type.

3. Once you’ve added or taken the image, it appears in the message box. Type a description of the image. Use keywords like “labs” that will make it easy to search for the image later when you need it. Tap the “send” button (airplane).

4. View your item in your Health Journal. The image is saved on our HIPAA-compliant cloud server.

Care3 Website (https://live.care3.co):

1. Go to https://live.care3.co and log in using your mobile app credentials (email and password).

2. Click (select) your Health Journal or the one you set up for your Loved One.

3. In the right section, tap the “+” icon to reveal “add media” menu. Select “file upload”.

Tapping the “+” icon reveals the media menu.

4. Then select the file you wish to add to your Health Journal and click the “Open” button.

IMPORTANT: In the dialog box that appears, write a description of the file. Adding a description makes it easy to search and find later.

Click “Open” to add the file to your PHI Health Journal.

4a. You can also drag and drop files directly from your computer’s directory into the Health Journal.

REPEAT IMPORTANT: In the dialog box that appears, write a description of the file. Adding a description makes it easy to search and find later.

That’s it! Repeat these steps for every item you want to have with you everywhere you go. With Care3, you now have access to your personal health information from anywhere at anytime.

3. Invite Others to Your Health Timeline/Journal

1 .  To invite someone (family, friend, doctor, nurse, etc.) to your PHI Health Journal, tap the “members” icon in the upper right corner. 

2 .  Tap the “add member” icon in the lower left corner. It’s the one with the “+” sign.

Steps 3, 4, and 5 appear above.

3 .  Tap “Add to Health Journal” and select from the menu how you’d like to add the member. Most people choose “Add E-mail of Phone Number”.

4 .  Add the person’s email address OR phone number—or select from your Contacts—or select from an existing Care Team. Make sure “History Access” is green so you enable full sharing. This means you give access to all files and information shared in your PHI Health Journal to the person you invite.

5 .  Tap “save” and an invitation is automatically sent!

Now you have invited someone to your PHI Health Journal! You can also send secure text and media messages about your healthcare to the person you invited after they join. Take care and good luck!

Questions? Email us at service@care3.co.